Where is your store located?
We are an online business based in Holly Springs, North Carolina.
What if there is an issue with my purchase?
We want you to be completely happy with your purchase. If you have any concerns, please email us at firstname.lastname@example.org to discuss your concerns.
Can my order be gift wrapped?
Unfortunately, we are not able to offer gift wrapping at this time.
Do you offer a gift message?
Many of our production partners are not able to physically add a gift message in the package. If you would like to leave a gift message, leave your message in the notes and we will send it to the recipient electronically.
What is your return policy?
You can find our return policy here.
How long after ordering is my order shipped?
We typically ship all orders within 1-5 business days (excluding weekends and holidays), depending on the item ordered.
Do you ship internationally?
Only certain items in our shop are eligible for international shipping. Once you add the item to your cart, you will be able to see if it is eligible for international shipping.
I didn't receive my order, what should I do?
Please email us: email@example.com with your order number from the confirmation email/SMS message. We'll help track down your order.
Can I pay extra to get my item more quickly?
All items take between 1 and 5 business days to make, as we make everything to order. Certain items are eligible for expedited shipping. If this option is available for your item, you will be given the option to select Express Shipping to have your item shipped via USPS Priority Mail within the USA. This will shorten the time it takes to receive your item once made.
Do you offer product protection?
Some of our products will offer Product Protection. Purchasing the plan is optional, and will allow you to claim if your item becomes damaged or defective within 2 years of purchase.
Terms and Conditions
2 year Product Protection starts from date of purchase
Protection Plan Covers
- Damaged Pendant
- Damaged Chain
- Stone Repair: Replacement or Fixes
- Tarnished Jewelry
- Not including lost or stolen items
- 2 Year Product Protection Plan includes one replacement / repair per covered product.
- If your jewelry has any defects that is covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (our discretion).
- The damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.
- If purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
- Please note, lost or stolen items are not covered by the plan.
- Claims can be sent to firstname.lastname@example.org
Please note - product protection is not refundable once the order has shipped.
Can I cancel or change my order?
We try to start production of all orders as soon as possible, so cancellations and changes are typically not possible.
My item is damaged or incorrect, what do I do?
Please contact us at email@example.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are unsatisfied, please contact us at firstname.lastname@example.org for assistance, explaining your reasons for wanting to return it.
My item looks different from the online listing
This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products, without needing to make & photograph thousands of different of products.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.